The Procedure



When a customer would like to send back an item for service, repair or with a warranty issue, we would ask firstly for them to visit our website to


obtain a returns procedure authorisation number to ensure full traceability of the goods can be made. You can do so


by visiting our website and filling out a returns form.



You will then receive an email with all the relevant information needed. Alternatively, you may contact us by phone and we will be happy to


complete the form on your behalf and issuing the completed form by email. Please add your returns code to all despatch paperwork for traceability.


What to do with EU traffic



Please inform couriers operating on your behalf of our opening times 09:00 – 17:00 Monday to Friday and our contact details.



What to do with no EU traffic – VERY IMPORTANT



Please add the following to all despatch paperwork and shipping documents:


- The CPC code (customs procedure code)


- The Commodity code *see link for commodity codes*


- The Original purchase value



Please record on all courier paper work, the goods are coming to the UK for service and repair.



To avoid unnecessary costs of duty, we ask you to bring the goods in under RGR (Return Goods Relief).


Using this procedure, it will allow us to write off any items that are deemed beyond economic repair without incurring further costs of duty.



Please note: Goods may be rejected if this procedure is not followed. All duty and VAT incurred from using incorrect procedures will be invoiced to the customer.